At the Apple store yesterday, I was there to get my iPhone Earbuds replaced, and, also to submit my brother in laws iPod nano for diagnosis. While waiting on their bench, I spoke to the girl beside me, after telling me that her current iPod nano with video is ‘not syncing’, after going to the bar she came over and showed me the brand new replacement model they’d given her. Just like that. My turn came, and though my brother in laws iPod Nano is thirteen days out of warranty, they diagnosed it as dead,  and still offered to replace it!Over and over again I’m impressed with the high level of customer service Apple provides.